Charlotte Good is an accomplished instructional designer, technical writer, and knowledge manager with a strong record of creating impactful learning experiences in fast-paced tech environments. Most recently, she designed and delivered eLearning courses, live workshops, and knowledge management solutions for Shopify’s pre- and post-sales teams, supporting over 500 employees and collaborating with more than 50 subject-matter experts to ensure accuracy and relevance.
Charlotte’s expertise covers the full content development lifecycle – from research and storyboarding to scriptwriting and facilitation – utilizing tools such as Articulate Rise 360, various LMS platforms, and collaborative technologies including Slack, Zendesk, and GitHub. She has developed and maintained more than 40 eLearning courses and over 100 technical documents, consistently enhancing team productivity and optimizing knowledge bases.
Her background also includes leading eCommerce operations, managing customer experience teams, and spearheading community-focused projects. Charlotte thrives in collaborative, cross-functional settings and is committed to elevating user engagement, knowledge sharing, and organizational learning. She welcomes opportunities to help teams achieve their learning and documentation goals.
Charlotte holds certifications in UX design and writing, introductory programming, and is currently pursuing PMP certification. She brings a blend of technical precision, creative problem-solving, and a passion for making complex information accessible and engaging.
Charlotte Good 